Privacy Policy

ServiceChainGraph ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

We collect information you provide directly to us when you create an account, submit a contact form, request a demo, or communicate with us. This may include your name, email address, company name, job title, and phone number. We also collect information automatically when you use our platform, including log data, device information, IP addresses, and usage analytics.

We use the information we collect to provide, maintain, and improve our platform services; to process transactions and send related information; to respond to your inquiries and provide customer support; to send technical notices and security alerts; and to comply with legal obligations. We do not sell your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our platform, subject to confidentiality obligations. We may disclose your information if required by law or in response to valid legal process. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data transmitted over the internet is encrypted using TLS 1.2 or higher. Data at rest in our platform is encrypted using AES-256 encryption. We employ network segmentation, intrusion detection systems, and regular security audits conducted by independent third-party security firms. Despite our best efforts, no security system is completely impenetrable — we cannot guarantee absolute security of your information.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by applicable law. You may request deletion of your account and associated personal information at any time. Upon receiving a deletion request, we will remove your information within thirty days, except where we are required to retain it to comply with legal, regulatory, or audit obligations, resolve disputes, or enforce our agreements. Aggregated, de-identified data may be retained indefinitely for analytics and research purposes.

ServiceChainGraph is not directed at individuals under the age of 13 and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account immediately. Parents or guardians who believe their child has provided information to us should contact us immediately. For users between 13 and 18, parental consent may be required under certain jurisdictions' laws, and we encourage parents to monitor their children's online activities.

ServiceChainGraph operates globally. Your personal information may be transferred to, stored in, and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your home country. By using our platform, you consent to the transfer of your information to countries outside your country of residence, which may provide for different data protection rules than your home country. We implement appropriate safeguards, including Standard Contractual Clauses and Data Processing Agreements, to ensure your information remains protected during such transfers.

If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your personal data; the right to restrict or object to processing; the right to data portability; and the right to withdraw consent at any time. If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and used, the right to delete personal information, and the right to opt-out of the sale or sharing of personal information. We do not sell personal information to third parties for monetary consideration, but targeted advertising may constitute sharing under CCPA. To exercise any of these rights, contact us using the information below.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by posting a prominent notice on our website prior to the changes taking effect. Your continued use of our platform after such notice constitutes your acceptance of the updated policy. We encourage you to periodically review this policy to stay informed about how we protect your information.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us by phone at +1-000-000-0000 or by email at [email protected]. Our mailing address is California, USA. For GDPR-related inquiries, you may also contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.